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Sunday, August 17, 2008

08/17/08 How impostors like former Greenwich resident Clark Rockefeller capture our trust instantly - and why we're so eager to give it to them.


Confidence game

Boston Globe

By Drake Bennett

Lots of people trusted Christian Karl Gerhartsreiter. At least two women married him - though they each knew him by a different name. The members of elite social clubs in San Marino, Calif.; Greenwich, Conn.; and here in Boston embraced him and vouched for him. A series of investment firms offered him jobs as a stockbroker and bond salesman, even a vice president, despite his lack of credentials, experience, and, as quickly became clear, his at best rudimentary knowledge of finance. And over the last decade or so, neighbors and acquaintances have believed that he was Clark Rockefeller, a retiring, somewhat aloof man who implied, but never came out and said, that he was an heir to the Standard Oil fortune.

As he sits in a Boston jail cell, and police try to unravel the tangled trail he's left since coming to the United States from Germany 30 years ago, the question the rest of us are left with is how he got away with it for as long as he did. How could the people he befriended - and, in at least two cases, married - believe his fantastical stories?

The answer is that you probably would, too. Human beings are social animals, and our first instinct is to trust others. Con men, of course, have long known this - their craft consists largely of playing on this predilection, and turning it to their advantage.

But recently, behavioral scientists have also begun to unravel the inner workings of trust. Their aim is to decode the subtle signals that we send out and pick up, the cues that, often without our knowledge, shape our sense of someone's reliability. Researchers have discovered that surprisingly small factors - where we meet someone, whether their posture mimics ours, even the slope of their eyebrows or the thickness of their chin - can matter as much or more than what they say about themselves. We size up someone's trustworthiness within milliseconds of meeting them, and while we can revise our first impression, there are powerful psychological tendencies that often prevent us from doing so - tendencies that apply even more strongly if we've grown close.

As he sits in a Boston jail cell, and police try to unravel the tangled trail he's left since coming to the United States from Germany 30 years ago, the question the rest of us are left with is how he got away with it for as long as he did. How could the people he befriended - and, in at least two cases, married - believe his fantastical stories?

The answer is that you probably would, too. Human beings are social animals, and our first instinct is to trust others. Con men, of course, have long known this - their craft consists largely of playing on this predilection, and turning it to their advantage.

But recently, behavioral scientists have also begun to unravel the inner workings of trust. Their aim is to decode the subtle signals that we send out and pick up, the cues that, often without our knowledge, shape

our sense of someone's reliability. Researchers have discovered that surprisingly small factors - where we meet someone, whether their posture mimics ours, even the slope of their eyebrows or the thickness of their chin - can matter as much or more than what they say about themselves. We size up someone's trustworthiness within milliseconds of meeting them, and while we can revise our first impression, there are powerful psychological tendencies that often prevent us from doing so - tendencies that apply even more strongly if we've grown close......

....The art of the con is based on a variation of this idea: that trust is more reflexive than skepticism. And research has suggested that, once people form an initial impression of someone or something, they seem to have a hard time convincing themselves that what they once believed is actually untrue - Daniel Gilbert, a psychology professor at Harvard, calls this "unbelieving the unbelievable."

Indeed, what's notable from the facts that have emerged about Gerhartsreiter is how much he was able to get away with despite playing his roles, in certain ways, rather poorly. People who knew him in his various incarnations have remarked on how his perpetually unwashed clothes and junky cars didn't match up with the story he told about himself. He struck others as plainly ignorant about mores and business matters that someone of his background would know, and he seemed at times to go out of his way to antagonize co-workers and neighbors.

Trust games don't really explain how this congenital gullibility works. To do that, researchers need to observe the actual social world - a place where there is often too little time and too little information coming from too many different places to form a reasoned judgment.

When deciding who to trust, the research suggests, people use shortcuts. For example, they look at faces. According to recent work by Nikolaas Oosterhof and Alexander Todorov of Princeton's psychology department, we form our first opinions of someone's trustworthiness through a quick physiognomic snapshot. By studying people's reactions to a range of artificially-generated faces, Oosterhof and Todorov were able to identify a set of features that seemed to engender trust. Working from those findings, they were able to create a continuum: faces with high inner eyebrows and pronounced cheekbones struck people as trustworthy, faces with low inner eyebrows and shallow cheekbones untrustworthy......

....The country's first celebrity con man was a Bostonian named Tom Bell who was kicked out of Harvard in the 1730s for stealing some chocolate. Over the next couple of decades he took on a variety of guises. He posed as a member of the Hutchinsons, one of the leading families in Massachusetts. He convinced the inhabitants of Princeton that he was a famous revivalist preacher. He showed up in New York City claiming to be the rich survivor of a shipwreck. And he made his way down to Barbados, where he claimed to be the son of the governor of Massachusetts.

Stephen C. Bullock, a history professor at Worcester Polytechnic Institute who has studied and written on Bell, believes he may even have conned Benjamin Franklin. In 1739 Franklin put an ad in his paper, the Pennsylvania Gazette, reporting that a man using one of Bell's aliases had gained his trust with his refined manners and extensive knowledge of Greek and Latin, then made off with a fine ruffled shirt and an embroidered handkerchief.

In a sense Gerhartsreiter is the opposite of Bell. Rather than using his elite background to cheat people, he cheated people to acquire the elite background. That is not to say Gerhartsreiter was harmless - he is, after all, a person of interest in an unsolved disappearance in California - but fooling people seems to have been not merely a means but an end.

Con men have a term, "taking off the touch," for the point in the con when they take the mark's money. Gerhartsreiter doesn't seem to have had much plan for taking off the touch. When he finally did steal something, it was his daughter, and it's hard to imagine that was for financial reasons. His divorce settlement had given him enough to live on. But that, apparently, was not all he needed.

Please See:

08/15/08 FBI confirms former Greenwich Resident's Identity

Here Is Another Creepy Story:


08/14/08 WAKE UP GREENWICH TIME!!!

Where is the coverage?

Grenwich Time Reporters Are Out To Lunch

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